Emotional Intelligence: Empathy in Leadership

A friend was furious after being removed from a project. The intention was good—to protect her—but the delivery was awful.

What could her manager have done differently?

Notify her directly: A private heads-up before the announcement.

Show empathy: Acknowledge the impact of the decision.

Offer a clear path forward: Help her see the value of the change.

Instead of frustration and disengagement, empathy could have led to trust and motivation.

How do you approach tough conversations with empathy? Let’s share tips below!

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