I still remember that workshop. A high-performing team, visibly tired. A VP who had already decided what we were going to do. And me — walking in without having met the team beforehand. That was my mistake. Seven people, one leader in the room, and a silence thick enough to cut. All my careful plans — useless. So I decided to drop the script. I began with something real: “What’s in your way today?” One by one, they opened up. Sleep. Anxiety. The pressure of not being hea
